Countdown to Runaway Country 2016
Frequently Asked Questions
Are the campsites serviced?
There are a limited number of sites with combination 30amp electric and water.
There are also sites with electric only and some sites with water only.
All other sites are primitive camping.
Please refer to the map for locations, available services, campsite size and prices.
NOTE: EVERYTHING, including your vehicle, extended awnings, tie-down straps, etc. MUST fit within your site.
There are NO sewer services or dump stations on site.
Several water fill and pump out service trucks are on site all weekend for a nominal fee.
Contact ph#s to order water fill or pump-out are in your welcome package at check-in.
I am dropping off a camper for a family member/friend before the festival begins. Do I need a wristband to get onto the site?
Camping check-in opens Thursday at 9am, will remain open each day until approximately 8 pm.
You are welcome to drop off a camper for your family members or friends during front gate hours, 9am - 8pm, on Thursday. You will be asked to provide your valid Driver's License to ensure that you exit the grounds.
Starting Friday, everyone will be required to be wearing their RFID wristband in order to enter the grounds.
Is the price of campsites per night or for all 3 days?
When you purchase a campsite, you are purchasing it for all 3 days of the festival. Actually you can camp for 4 nights; move-in begins Thursday.
When are campers expected to leave on Monday after the show?
Check out is 12 noon on Monday.
Does the campsite purchase include festival tickets?
No, these are sold separately. If you want to camp on-site, you must purchase a 3-DAY Festival Ticket; either 3-day General Admission or 3-day Reserved + your campsite.
Does it matter how many people are at my campsite, as long as we have only 1 sleeping unit?
You can have as many people on your campsite as you want, as long as you are following the rules. Everyone on the campsite must have a 3-DAY wristband. NO single day wristbands or non-ticketed visitors permitted in the campgrounds. ALL of your belongings MUST fit on your campsite, no exceptions.
Where are the showers and restrooms?
Showers are located in front of the Exhibition Hall and next to the main baseball stadium.
Restrooms are located throughout the park.
Please refer to the Site Map.
Many campers order their own private Porta-potty for their campsite and for the concert bowl. You can order a Porta-potty in the “Add-On” section of the ticket Shopping Cart.
Do you have disabled or handicap seating areas and restrooms?
If you are purchasing in the Reserved Section, chairs are provided for patrons. Please ask an usher to remove a chair for you in order to fit your wheelchair or scooter. Helpful hint; you might want to consider purchasing a seat on the outside of a row, where extra room is provided.
In the General Admission section, patrons bring their own chairs. You are welcome to set up wherever you choose.
ADA restrooms are located at each restroom facility.
Please Note: Runaway Country is an outdoor festival; the site is earthy and not paved. While primarily flat and grassy, there are soft, sandy areas and uneven surfaces. Please keep this in mind as you are planning your visit.
Where is Handicap Parking?
Handicap Parking is located closest to the concert bowl entrance gate.
You will need to purchase HNCP Parking, available on this website. Show your Official HNDCP Parking Card when you arrive. A parking host will direct you to your parking area.
Abuse of HNDCP Parking privileges will not be tolerated. Violators will be towed with recovery charges and any fines payable by the violator.
When do gates officially open?
If you are a camper, you can load in as early as Thursday, from 9:00am-dusk. Gates will re-open at 10:00am on Friday. If you arrive for camping to set-up after dusk, you will have to wait until the gates open the next morning. Please plan accordingly.
What are the Concert Bowl Gate hours?
Gates to the concert bowl open at 11AM every morning.
What are the Concert hours?
Gates Open at 11AM
|Friday||1PM - 10:30PM|
|Saturday||1PM - 10:30PM|
|Sunday||1PM - 9:30PM|
|Everyday||11AM - 2AM|
|When the Main Stage goes dark, My Apartment opens!|
Times subject to change. Please see the Line-up page.
How do I purchase tickets?
Click "Order Tickets" on this website. Simply follow the prompts to select your choice of tickets; RSVD, GA (General Admission), Pre-Paid Parking, Camping, Hotels, Private Port-a-Potties, Add-Ons, Stage Seats, Party Pit, etc.
There is something for every budget.
If you have any questions, email firstname.lastname@example.org or call 321-613-4907.
Can I purchase Tickets at a retail outlet or ticket office?
Yes, you can purchase tickets at several retail outlets. Check back here or go to Facebook www.facebook.com/runawaycountry for an updated list. Or call the Runaway Office for a list of locations. 321-613-4907
What is an RFID wristband?
RFID stands for Radio Frequency Identification. Your wristband includes a chip that allows you to simply tap the portal at the entrance gate for quick easy access.
The portal reads the chip for secure gate admittance.
Your wristband will be mailed to the address you provide when ordering.
Detailed instructions and more information is available under "RFID Wristband Technology"
What is EZ Pay and How do I use it?
EZ Pay is a great way to divide your purchase into easy monthly payments, interest FREE.
CLICK THE EZ PAY BOX when you check out. No credit check, it's automatic.
EZ Pay offers 5 equal payments then goes down to 4 payments, then 3 payments as the festival gets closer. The sooner you order, the smaller your monthly payments.
Your credit card is charged each month. When the final payment is made, your tickets are automatically emailed to you.
How do I know my credit card and personal info is secure?
Runaway Country uses the most up to date, sophisticated ticketing hardware by Festival Ticketing Inc. Festival Ticketing handles ticketing for many of the largest Festivals in North America. Your credit card information is NOT kept on file. Runaway Country does not share your personal information with any person, company or entity. All transactions with Runaway Country and Festival Ticketing Inc. are strictly confidential.
Can we come and go from Reserved Seating area?
Yes, your seats are provided for you in a fenced, gated section in front of the stage. You will need to redeem your wristband on the portal at the RSVD Seating gate each time you re-enter the reserved section. It's a good idea to have your row and seat numbers available, as well.
Are children free?
Children -any age- in Reserved Sections must have a ticket and a wristband. (Children 10 and under are free with a paid adult in the General Admission area only.)
Can I share my ticket with a friend since I can only attend one day?
No, tickets and wristbands cannot be shared or split.
Solution: You can choose from Single Day Tickets. This provides the opportunity to enjoy the day(s) of your choice. Please see Ticket Page for single day availability.
What type of chairs can we bring?
Regular, folding patio or beach chairs are permitted. No top canopies, loungers, oversized chairs or metal banquet chairs are allowed.
Can we leave our chairs in position overnight?
No. The site is cleaned each night. Chairs left overnight will be removed.
We have a group of friends joining us. Can we rope off an area?
The festival is the perfect place to party with friends and family. However, roping off or reserving an area is not permitted. We suggest your group arrive at the same time or as close to the same time as possible.
Are strollers allowed?
Yes but only for infants or toddlers. Please note: wagons, handcarts, large back-backs, etc. are not permitted. Prefer to "What to bring and what NOT to bring."
Kids under 10 are free? Do they need I.D.?
Yes, 10 and under are free with a paid adult in General Admission area only. To avoid confusion or hassle at the Gate, please bring age verification.
Can we leave during the day and come back?
Yes, you can exit at the main Entrance Gate. Upon return, you will go through the same security checkpoint; bag check, body scan, wristband inspection. Alcohol, food and beverages are not allowed through the gates, either entering or exiting.
What are Stage Seats?
Stage Seats provide a unique opportunity to sit up on stage during your favorite performer's set.
You get to experience and witness the live action behind the scenes, be up close and personal to the artists and look out over the crowd from your elevated position either stage left or stage right.
Do Stage Seat tickets get us into the Festival?
No, Stage Seats are NOT an admission ticket. They are an Add-On ticket. Think of stage seats as an extra treat!
You must purchase an admission ticket, either single day or a weekend ticket in addition to your Stage Seat ticket. If you are purchasing a Stage Seat with a single day admission ticket, be sure the tickets are for the same day!
How do we get on stage?
Click tickets, then select the artist(s) Stage Seats. Price per Stage Seat varies with each artist. Limited number of Stage Seats are available.
Approx. 20 minutes prior to the set, take your Stage Seat ticket to register at the tent just to the right side of the stage. A host will escort you backstage, then up to your seats on stage.
After the set is over, you return to your seats out front.
What happens if I lose my wristband? Can I get a replacement?
Yes, another good reason we switched to RFID technology. Treat your wristband like any other valuable. If you do happen to lose it, first and foremost, don't worry as long as you have registered it! If you lose your wristband, we immediately deactivate the RFID chip in the lost wristband and replace it with another wristband, complete with all your information. Should you lose your wristband at the festival, you will need to go to the Customer Service tent to get a replacement. There will be a $25 replacement fee.
I purchased tickets but am now unable to attend the event. Can I return them for a refund?
Unfortunately no, we do not offer refunds, as all sales are final.
Is there re-entry?
Yes, you can exit at the main Entrance Gate. Upon return, you will go through the same security checkpoint; bag check, body scan, wristband inspection and redemption. Alcohol, food and beverages are not allowed through the gates, either entering or exiting.
Do you offer 1-Day RSVD Tickets?
Yes. There is a limited number of single day reserved tickets. Please refer to the Seating Map for availability and pricing.
Can I split my 3-DAY GA or RSVD Ticket?
Unfortunately, we do not split 3-DAY tickets into single days. You have a choice of either single day or 3-day ticket packages.
How can I renew my RSVD Seat(s) or Camp Site(s)?
Renewals are offered prior to Public On-Sale. Please refer to the website Home Page and or Facebook page for renewal period.
You can also renew by phone 321-613-4907
How do I place an order & get my tickets if I don't have an email?
If you do not have an email address, and are not interested in making one, we can still mail your wristbands to your home address. Review online what you would like to order, then we can take your order over the phone at 321-613-4907. You can also purchase General Admission tickets at authorized ticket outlets - listed on this website.
How do I order Tickets if I am an international purchaser?
Most countries can order online. However some credit cards will not work from international addresses. In that case, please call 321-613-4907 or email email@example.com with your requested ticket order. You will receive an invoice by email. You can then send a money order to
P.O. Box 33848
Indialantic, FL 32903
Why haven't I received my Wristbands?
Wristbands are scheduled to be mailed 6-8 weeks prior to the festival right up to two weeks prior. If they are lost in the mail, please call the Runaway Country office 321-613-4907.
What if I am on my way to Runaway Country and forgot my wristband?
In this case, you will need to go to the Will Call Trailer. A customer service rep will be able to look your order up by verifying your personal information. You will need to pay a $25 replacement fee.
How does parking work?
You have a choice of parking options and can make your selection on the website when purchasing your tickets. You can purchase anytime online prior to the festival.
Pre-paid parking is recommended for quicker access to the festival site.
You will receive an RFID Parking pass. On-site parking typically sells out in advance.
What is the difference between VIP and General Admission Parking?
VIP Parking is a reserved area closest to the Entrance Gate. General Admission Parking is first available parking spots in adjacent properties. A free shuttle will run continually every 10-15 minutes from 9am-2am dropping off and picking up at the gate. This is a great way to enjoy the day.
Can we park over night?
Only Camping Car passes can park in designated areas overnight. If you need to take a cab home, please remove your vehicle as soon as possible in the morning. Parking lots are monitored for valid passes.
Camping Car Pass - Extra vehicle
Each campsite provides for one sleeping unit and one vehicle. If you need an extra car pass, you can purchase this by phone. Extra Camping Car passes are sold to the campsite holder only.
Please do NOT park in front of "No Parking" Signs and do NOT block driveways or roads. Tow trucks are on site and will tow vehicles that are illegally or improperly parked.